Technical Services & Support | Advanced Instruments

Warranty Policy

Advanced Instruments warrants that for 12 months from date of shipment, each new product sold or manufactured is free from defects in material and workmanship under normal installation, use and service.

Advanced Instruments agrees that such defects will be remedied or new parts furnished in exchange for any defective part delivered by the owner, transportation charges prepaid, to the factory for our examination. If, in our judgment, the part contains any such defect it will be replaced, charging only for transportation.

This warranty does not extend to any instrument subjected to negligence, accident, abuse, misuse or other improper operation, or which has been tampered with, altered or repaired by anyone other than Advanced Instruments or its authorized service representatives. Nor does this warranty extend to any consequential damages caused by defects or improper use, or secondary damage resulting from prior problems.

The above provisions do not extend the original warranty period of any instrument or part thereof which has been replaced or repaired thereunder.

We are open and continue to provide essential lab supplies during the COVID-19 pandemic. Answers to your FAQ’s can be found here.

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