Privacy Policy | Advanced instruments
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Privacy Policy

Advanced Instruments collects certain information in order to serve you better and follows protocols to help protect your information. Advanced Instruments collects data that you provide both actively and passively.

ACTIVE

Advanced Instruments collects and stores information that you manually enter into forms and registration requests. This information contains personally identifying information which includes, but is not limited to, your name, address, phone number, and email. Advanced Instruments requires this information to process requests and may use this information to contact you in the future.

Advanced Instruments uses a third-party marketing platform called Pardot. Advanced Instruments uses Pardot forms to manage marketing campaigns. Information collected through these forms may be used to contact you in the future. Please refer to the Pardot Privacy Policy for more information.

Advanced Instruments uses third-party marketing tools called Drift & 6Sense. Advanced Instruments uses Drift & 6Sense to manage marketing and sales activities. Information collected through Drift chats may be used to contact you in the future. Please refer to the Drift Privacy Policy & 6Sense Privacy Policy for more information.

Advanced Instruments uses a third-party CRM platform called SalesForce. Advanced Instruments uses SalesForce to maintain a database of clients and contacts. Information stored in SalesForce may be used to contact you in the future. Please refer to the SalesForce Privacy Policy for more information.

Advanced Instruments advertises on LinkedIn Advertising. By obtaining your information, we may contact you about our events, services, and products. Regarding the use of cookies, this may happen when someone who interacted with a LinkedIn ad later visited aicompanies.com or aicompanies.co.uk and took an action (downloaded a brochure or requested a quote). Similarly, cookies may be used to show a user an ad on or off LinkedIn after you’ve visited aicompanies.com or aicompanies.co.uk. Please refer to the LinkedIn Privacy Policy for more information.

PASSIVE

By visiting aicompanies.com or aicompanies.co.uk, you acknowledge the collection of certain passive data. This data includes, but is not limited to, your public IP address, your pathway through the website, any files you download from our server, and how many times you have visited our website before. This information will never be used to contact you and specific information about your website usage will never be linked to any personally identifying information. aicompanies.com and aicompanies.co.uk use Google Analytics to track and report website traffic. For more information, please refer to how Google uses the data collected through Google Analytics.

COOKIES

By using or accessing aicompanies.com or aicompanies.co.uk, you are consenting to Advanced Instruments’ use of Cookies as outlined below.

  • com and aicompanies.co.uk use cookies to authenticate registered users and maintain user sessions on future visits.
  • com and aicompanies.co.uk use cookies to track user engagement and acquisition from search engines, social media, and advertising campaigns.
  • Advanced Instruments uses Google Analytics and Google Adwords to track user activity throughout aicompanies.com and aicompanies.co.uk. For more information, please refer to how Google uses cookies.
  • Advanced Instruments uses LinkedIn to track user activity throughout aicompanies.com and aicompanies.co.uk. For more information, please refer to their privacy policycookie policy, and data processing policy.

If you are visiting aicompanies.com or aicompanies.co.uk from the EEA or UK you will have the opportunity to opt-in to allow cookies other than cookies that are necessary for the functioning of the website. Further details can be found in our cookie policy.

  • Without cookies enabled users cannot use our distributor or customer portals.
  • If you elected to opt-out of allowing cookies, you may still have cookies saved to your browser from a previous session or if you initially agreed to allow cookies. You can clear your cookies via your browser’s settings. Whether or not these old cookies are removed, aicompanies.com or aicompanies.co.uk will no longer use them.

QUESTIONS

If you have questions about our privacy policy, please email [email protected].

Privacy Notice for California, EEA, and UK Residents

This Privacy Notice for California Residents supplements the information contained in Advanced Instruments, LLC, Global Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California, European Economic Area or United Kingdom (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2020 (CCPA), General Data Protection Regulation (GDPR) and United Kingdom General Data Protection Regulation (UK GDPR) and any terms defined in the CCPA, GDPR or UK GDPR (as applicable) have the same meaning when used in this notice.

Advanced Instruments, LLC is the controller and is responsible for your personal information.

For EEA and UK residents, you have the right to make a complaint at any time to your local regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please contact us in the first instance.

Changes to your personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Information we collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, Advanced Instruments, LLC, websites, www.aicompanies.com and aicompanies.co.uk (“Website”), collects the following categories of personal information from its consumers:

Information You Give Us: We receive and store any information you provide in relation to Advanced Instruments. This includes but is not limited the following:

  • identifying information such as your name, address and phone numbers;
  • payment information;
  • your location information;
  • your IP address;
  • content of reviews and e-mails to us;

Automatic Information: We automatically collect and store certain types of information about your use of Advanced Instruments including information about your interaction with content and services available through Advanced Instruments. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Advanced Instruments and other content served by or on behalf of Advanced Instruments on other websites. This includes but is not limited to the following:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, e-mail address, and password;
  • the location of your device or computer;
  • content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Advanced Instruments’ metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • purchase and content use history;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and
  • images or videos when you shop in our stores, or stores using Advanced Instruments

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

Personal Information Does Not Include

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • For California residents: Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

What information Advanced Instruments does not collect

We don’t knowingly collect information from children under 13, and we don’t collect Sensitive Personal Information  (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How Advanced Instruments uses your information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

[NOTE: We have amalgamated this list with a further list that was located at the end of the policy. Some of the purposes overlap, and the list would benefit from a review to ensure that all of the purposes remain relevant to AI’s data processing activities.]

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services.We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Advanced Instruments.We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Advanced Instruments website.
  • Recommendations and personalization.We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Advanced Instruments.
  • Comply with legal obligations.In certain cases, we collect and use your personal information to comply with laws.
  • Communicate with you.We use your personal information to communicate with you in relation to Advanced Instruments via different channels (e.g., by phone, e-mail, chat).
  • We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
  • Fraud Prevention and Credit Risks.We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Advanced Instruments, and others. 
  • To fulfil or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Advanced Instruments assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Advanced Instruments about our Website users is among the assets transferred.

Advanced Instruments will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

EEA/UK Residents can find out further information about our processing of your personal information for these business purposes in the table below. 

Sales of Personal Information: In the preceding twelve (12) months, Company has not sold personal information of yours.

EEA/UK Residents – Further details about purposes for which we will use your personal information

We have set out below, in a table format, a description of the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. Identity data
Contact details
Financial information
Transaction data
Marketing and communications preferences
Performance of a contract with you

Necessary for our legitimate interests (to recover debts due to us)

To process your requests, purchases, transactions, and payments and prevent transactional fraud.

 

Identity data
Contact details
Financial information
Transaction data
Marketing and communications preferences
Performance of a contract with you

Necessary for our legitimate interests (to recover debts due to us)

To fulfil or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

 

Identity data
Contact details
Financial information
Transaction data
Marketing and communications preferences
Performance of a contract with you

Necessary for our legitimate interests (to recover debts due to us)

To create, maintain, customize, and secure your account with us. Identity data
Contact details
Financial information
Transaction data
Marketing and communications preferences
Performance of a contract with you

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)

Provide, troubleshoot, and improve Advanced Instruments. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Advanced Instruments website. Identity data
Contact details
Technical data
Usage data
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business. Identity data
Contact details
Technical data
Usage data
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To provide, support, personalize, and develop our Website, products, and services. Identity data
Contact details
Technical data
Usage data
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services. Identity data
Contact details
preferences
Usage data
Technical data
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy, to develop our products, and to grow our business)
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Advanced Instruments. Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

 

Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary to comply with a legal obligation
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

 

Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary to comply with a legal obligation
Communicate with you. We use your personal information to communicate with you in relation to Advanced Instruments via different channels (e.g., by phone, e-mail, chat). Identity data
Contact details
Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to maintain contact with our customers)

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

 

Identity data
Contact details
Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to maintain contact with our customers)

Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

 

Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary for our legitimate interests (to develop our products/services and grow our business)
Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Advanced Instruments, and others ·        Identity data
Contact details
Financial information
Technical data
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

Necessary to comply with a legal obligation

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Advanced Instruments assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Advanced Instruments about our Website users is among the assets transferred. Identity data
Contact details
Profile information
Marketing and communications preferences
Usage data
Technical data
Necessary for our legitimate interests (for running our business)

Necessary to comply with a legal obligation

Change of purpose: We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

EEA/UK Residents – Marketing Choices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

Promotional offers from us: You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of transactions with you, such as a product/service purchase, warranty registration, product/service experience or other transactions, and you will still receive operational and service messages from us.

How we share the information we collect

We may share your information with third parties under one of the following circumstances: with your consent, with our service providers, data aggregators, for security purposes, to comply with our legal obligations, or when there is a change of control or sale of corporate entities or business units.

We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.

We do not sell your personal information and we do not host advertising on Advanced Instruments.

When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

If you are an EEA/UK resident, we will share your personal information for the purposes set out in the table above with third parties including:

  • Other companies in our company group who provide services to us and undertake leadership reporting.
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • Tax authorities, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Specific third parties listed in our general Privacy Policy who provide services to us.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

EEA/UK Residents: International transfers

We share your personal data within our company group. This will involve transferring your data outside the EEA/UK.

Many of our external third parties are based outside the EEA/UK so their processing of your personal data will involve a transfer of data outside the EEA/UK.

Whenever we transfer your personal data out of the EEA/UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the EEA/UK which give personal data the same protection it has in the EEA/UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
  • An exception applies, such as you having given explicit consent to the transfer, the transfer is necessary for the performance of a contract between us or for steps leading to the formation of a contract, or the transfer is necessary for the conclusion or performance of a contract in your interest which we have entered with another party.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA/UK.

Your Rights and Choices

California Residents – How you can access and control the information we collect

You have the right to request Advanced Instruments for copies of your personal data. We may charge you a small fee for this service.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, if you do not accept our cookies, you may not be able to use all functionalities of your browser software or our website.

In order to change your cookie preferences, click here.

[NOTE: The following California rights were located at the end of the policy. We have moved them up into this section, and added the EEA/UK data subject rights to the section.]

California Residents – Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

California Residents – Access to Specific Information and Data Portability Rights

You have the right to request that Advanced Instruments LLC disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

California Residents – Deletion Request Rights

You have the right to request that Advanced Instruments LLC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

California Residents – Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Phone: +1-781-320-9000
Website: www.aicompanies.com
Email: [email protected]

Advanced Instruments
Two Technology Way
Norwood, MA, 02062

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

California Residents – Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at:

Advanced Instruments
Two Technology Way
Norwood, MA, 02062

 EEA/UK Residents – Your rights over your personal information

Under certain circumstances, you have the following rights under data protection laws in relation to your personal information:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:

  • If you want us to establish the information’s accuracy.
  • Where our use of the information is unlawful but you do not want us to erase it.
  • Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our use of cookies and tracking

Advanced Instruments uses cookies in a range of ways to improve your experience on our website, including but not limited to:

  • Keeping you signed in
  • Understanding how you use our website
  • Saving your shopping cart
  • Providing product recommendations
  • Custom user interfaces
  • Retaining customer address and payment information

EEA/UK Residents: For more information on the cookies we use, please see our Cookie Policy.

How Advanced Instruments secures your information

We use appropriate technical, administrative, and physical safeguards to protect the information collected through this website. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the internet.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long Advanced Instruments keeps personal information

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Advanced Instruments’ global privacy practices

We provide a high standard of privacy protection to all our users around the world. Please visit our global policy policy page for more information.

How we communicate with you
We communicate with you by email. You can control the way we contact you in your account settings, or by contacting us.

Contacting Advanced Instruments

Please feel free to contact us if you have questions about our Privacy Statement.

Changes to Our Privacy Notice

Advanced Instruments LLC reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Advanced Instruments LLC collects and uses your information described below and in the Disclaimer and Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California or EEA or UK law, please do not hesitate to contact us at:

Phone: +1-781-320-9000
Website: www.aicompanies.com
Email: [email protected]

Advanced Instruments
Two Technology Way
Norwood, MA, 02062

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Necessary cookies. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • These cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. They are sometimes also known as functionality cookies.
  • Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. They are sometimes also known as analytical or performance cookies.
  • These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. They are sometimes also known as targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

Necessary cookies

Name Provider Purpose Expiry Type
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP
PHPSESSID www.aicompanies.com

 

Preserves user session state across page requests. Session HTTP
__cf_bm monday.com This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP

Preferences cookies

Name Provider Purpose Expiry Type
lang [x2 LinkedIn Remembers the user’s selected language version of a website Session HTTP
DRIFT_SESSION_ID
Drift
Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. Session HTML
DRIFT_SESSION_STARTED

 

Drift  Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. Session HTML
DRIFT_visitCounts Drift Determines the number of visits of the specific visitor. This is used in order to make the chat-box function more relevant. 12 months HTML
driftt_aid Drift Necessary for the functionality of the website’s chat-box function. 2 years HTTP

Statistics cookies

Name Provider Purpose Expiry Type
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gat
Google
Used by Google Analytics to throttle request rate 1 day HTTP
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
collect Google Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP
vuid Vimeo Collects data on the user’s visits to the website, such as which pages have been read. 2 years HTTP

 

Marketing cookies

Name Provider Purpose Expiry Type
6suuid j.6sc.co Registers user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. 2 years HTTP
_an_uid j.6sc.co Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. 6 days HTTP
_gcl_au Google Tag Manager Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP
_gd_session j.6sc.co Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 day HTTP
_gd_svisitor j.6sc.co Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 2 years HTTP
_gd_visitor j.6sc.co Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 2 years HTTP
drift_aid Drift Sets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. 2 years HTTP
drift_campaign_refresh Drift Sets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. 1 day HTTP
DRIFT_SESSION_CAMPAIGNS Drift Used to determine when and where certain pop-ups on the website should be presented for the user and remember whether the user has closed these, to keep them from showing multiple times. Persistent HTML
test_cookie Google Used to check if the user’s browser supports cookies. 1 day HTTP
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session Pixel
v1/beacon/img.gif b.6sc.co Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. Session Pixel
IDE Google Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP
pagead/landing [x2] Google Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel
pagead/1p-user-list/# Google Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Session Pixel
bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP
UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 29 days HTTP

Unclassified

These are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
event_tracker_queue forms.monday.com Pending Persistent HTML

To deactivate the use of third-party cookies, you may visit the consumer page to manage the use of these types of cookies.

You can choose which preferences, statistics, and marketing cookies we can set by turning these on our off on our cookie banner tool.

However, if you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.