How to Place an Order | Advanced Instruments

How To Place An Order

By Credit Card

Credit card orders can be called in to 800-225-4034 or 781-320-9000, and asking for Customer Service.

Advanced Instruments office hours are 8am – 4:30pm ET.

By Purchase Order

All Purchase Orders (PO) can be submitted either by faxing 781-320-3669 or emailing [email protected].

The PO should be made out to:

Advanced Instruments

With a remit address of:

PO Box 845116
Boston, MA 02284-5116

Include both your billing and shipping addresses on the PO.

A confirmation (with a copy of the sales order) will be sent within 24 business hours by fax or e-mail (as indicated by purchaser).

All non-instrument orders are typically shipped out within 3 business days after order is received/taken via FedEx, unless otherwise specified by purchaser.

If expedited service is required, please indicate that on the PO or when placing the credit card order. Overnight orders must be received by 2pm ET.

If a purchaser has a delivery service account number to be charged (i.e. FedEx), list the account number on the PO or give it to the customer service representative when placing a credit card order.

Instrument Order Form

This form is for international distributors. Distributors are required to complete this form every time they place an instrument order.

We are open and continue to provide essential lab supplies during the COVID-19 pandemic. Answers to your FAQ’s can be found here.

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