Credit card orders can be called in to 800-225-4034 or 781-320-9000, and asking for Customer Service.
Advanced Instruments office hours are 8am – 4:30pm EST.

All Purchase Orders (PO) can be submitted either by faxing 781-320-3669 or emailing orders@aicompanies.com.

The PO should be made out to:
Advanced Instruments, Inc.
With a remit address of:
PO Box 845116
Boston, MA 02284-5116


Include both your billing and shipping addresses on the PO.

When submitting your first order via PO, please also complete and return this credit application.

A confirmation (with a copy of the sales order) will be sent within 24 business hours by fax or e-mail (as indicated by purchaser).

All non-instrument orders are typically shipped out within 3 business days after order is received/taken via FedEx, unless otherwise specified by purchaser.

If expedited service is required, please indicate that on the PO or when placing the credit card order. Overnight orders must be received by 2pm EST.

If a purchaser has a delivery service account number to be charged (i.e. FedEx), list the account number on the PO or give it to the customer service representative when placing a credit card order.